How does it tell a flood from a dripping tap?
Urgency detection follows your triage rules: emergencies escalate immediately to on-call staff; routine requests are logged with details for business hours.
Industry
Triage maintenance calls 24/7
GreetQ distinguishes urgent maintenance from routine requests, captures tenant details, and escalates to on-call staff.
24/7tenant coverage without an answering service contract
Real scenarios
Calls GreetQ handles for you
“There's water leaking through my ceiling!”
Flags emergency, captures unit details, escalates to on-call staff
“My dishwasher stopped working.”
Logs a routine maintenance request with unit and access notes
“When is rent considered late?”
Answers policy questions from your knowledge base
“I'm interested in the 2-bedroom you listed.”
Captures the rental lead and books a viewing
“The parkade gate is stuck open.”
Logs the common-area issue and notifies the right contact
“I need a copy of my lease.”
Captures the request as an action item for the office
What your business gets
- Urgent vs routine maintenance routing
- Tenant message capture
- On-call escalation
- Audit trail for every call
Illustrative example — not a real customer
“A home-services team could test a sandbox call, add knowledge-base answers, and review sample intent trends before launch.”
Common questions
Can tenants reach a human at 3 AM?
For genuine emergencies, yes — warm transfer to your on-call line with the unit, issue, and transcript already captured.
Is there a record for disputes?
Every call is transcribed, summarized, and timestamped in an org-scoped audit trail.
Ready to stop missing calls?
Also serving: HVAC Companies · Contractors